Frequently Asked Questions (FAQs)
When will my immunotherapy be delivered?
Immunotherapy medication is made to order in Europe, before being shipped to the specified delivery clinic. From the time of payment/placing the order, the Australian distributor quotes a delivery time of 8-10 weeks.
My order hasn’t arrive in the estimated time-frame (8-10 weeks) - what do I do?
If you have checked with the delivery clinic you specified and it has not arrived, please email us, and we will enquire with the distributor and update you.
How do I change the re-order date on my immunotherapy plan?
We can set your plan re-order to occur on any day of you choosing [with the standard 8-10 week delivery timeframe]. Just email us to request this and we can amend it for you.
Can I get a receipt to claim on my Private Health Insurance?
New plans from June 2019 will automatically generate and email a receipt to you when a payment is made.
Can I cancel/refund my order?
Yes - but only before they have been manufactured. Please contact us immediately so we can attempt to cancel for you if you wish to do this.
How do I stop my recurring immunotherapy order plan?
Use the weblink at the bottom of all our automatic correspondence (including confirmations, and receipts) - SELECT “Cancel Plan” and it will immediately be cancelled.
Can I change the delivery address for my immunotherapy?
Yes. This can be to any medical clinic. Please email us with the details. Please note: it may not be possible to change the delivery address if it has already been shipped within Australia.